Boost Restaurant Staff Engagement With These Shift Scheduling Tips

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Seven Ways to Make Retail Employee Holiday Scheduling Easier

Scheduling retail employees during the holiday season can be a nightmare. In addition to secular holidays like Thanksgiving and New Year’s Day, almost every major religion celebrates at least one holiday between November and January. In between all of those holidays, shoppers flock to the stores to buy presents or take advantage of sales, so there’s an increased demand for staff. Here are seven ways to make holiday scheduling easier for you and your employees: Find out employee availability Read more ...
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How to Fix the 10 Most Common Retail Scheduling Complaints

If you’re creating employee schedules, you’ve probably dealt with your fair share of complaints from employees. While you can’t eliminate these problems entirely, you can head off a few before they escalate. Here are the top ten employee scheduling complaints and how to handle them: 1. “I’m not getting enough hours.” Even the biggest stores can’t afford to give every employee full-time status – but that doesn’t mean employees should be shortchanged on hours. Try to distribute Read more ...
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How to Improve Call Center Efficiency in Seven Steps Today

The first point of contact between customers and a business is the call center. Call center employees are on the “front lines,” expected to resolve issues, handle complaints, answer questions and provide additional information. It’s important for call centers to be accurate and helpful, but also quick. Here are seven ways to make your call center run like a fine-tuned machine: 1. Examine critical call metrics regularly. Don’t wait until you have a report due or, worse, your call center Read more ...
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Hello Scheduling Is Now Part of The HRdirect Family of Brands

We have exciting news! Hello Scheduling recently joined the HRdirect family of brands. HRdirect is the leader in practical HR products and services for smart employers. It's also the home of TrackSmart, a cloud-based employee attendance tracker. We believe the TrackSmart app is a perfect complement to Hello Scheduling's easy-to-use time clock and scheduling solutions. Down the road, we'll be looking into how that might work on one unified website. For now, though, there won't be any major changes. We Read more ...
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What to Ask When Interviewing Retail Staff

With a turnover rate of around 57%, retail is one of the hardest industries to find and keep great employees. That being said, your interview and hiring process has a lot to do with how successful (or not) your next hire will be at your company. Read more ...
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Mastering the Art of Delegation

As the business owner, you're a human octopus. You've got your hands into everything in your business: the marketing, the sales, the admin...even the toilet scrubbing. Read more ...
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We Are Like Referees, But Wear Better Outfits

"When we were a small company, with one location, scheduling was easy. But we have grown and grown and the simple Word or Excel calendars no longer worked. Towards the end, many pencils were broken, or in fact, thrown across the room." Read more ...
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Better Time Off, Multi-Line Notes, More Open Shift Options

Deciding to approve or deny time off can be tricky. You want to make sure you have the right employee for your shifts, right? Read more ...
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Fastest Growing Kickboxing Franchise Trusts Hello Scheduling

9Round 30 Minute Kickboxing fitness is the fastest growing kickboxing fitness franchise in America. Learn why they trust Hello Scheduling to run their business. Read more ...
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